Returns and Shipping Policies
Complete customer satisfaction is very important to us! We have several roofing experts on staff to answer any questions via email or phone if you have questions but if you are not satisfied with your purchase you may return the products to us for a refund or exchange. All retuns are subject to a 25% restocking fee and return shipping charges are customers responsibility. NO EXPCEPTIONS. Items listed with Free Shipping only apply to orders being shipped to the continental United States.
Recommendations by our staff are not guarantees. The customer is responsible for making the correct purchase. Many customers often leave out or forget important information regarding their application which hinders us from giving the proper recommendation. Our recommendations are only as good as the information with which we are provided.
If you wish to return a product you must notify us within 24 hours of delivery, Please notify our offices at 1-866-630-7660. A customer service representative will issue a return merchandise number (RMA) and provide shipping instructions. Please place the product back into the original packaging for shipping. Please note that custom made roofing membrane and custom cut cover tapes cannot be returned. In addition, unused portions of bulk products (i.e. EPDM, TPO, primers, bonding adhesives and tape products) cannot be returned.
All warranties are limited to Roof Top Systems, LLC choice of replacement or refund of the cost of that particular product. Refunds will be prorated based on the product usage. Roof Top Systems, LLC will handle warranty claims for products purchased through us.
Shipping 150 lb. or less:
Orders weighing 150 lb. or less are shipped UPS. Please allow 2-3 days for Southeast and Mid West deliveries, 4-5 days for Northeast deliveries and 6-8 days for West Coast shipping time excluding holidays and weekends. It is important that you inspect all packages carefully upon receipt. On the rare occasion that package has been damaged by the carrier, please have the driver note damage on the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept damaged goods by signing for them, the claim for damage becomes your responsibility, and we are then unable to assist you in processing this claim.
Shipping 151 lb. Or more:
Orders weighing 151 lb. or more are shipped common carrier. The shipping company will call you to schedule a delivery date and time. Common carrier deliveries must be signed for, so please be available. In addition, the shipping company will not unload the merchandise. If the merchandise is too heavy to lift, it is your responsibility to provide the unloading method. Please allow up to 8-10 days shipping time depeding on your location excluding holidays and weekends. It is important that you inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage on the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept damaged goods by signing for them, the claim for damage becomes your responsibility, and we are then unable to assist you in processing this claim. PLEASE INSPECT ROLLS CAREFULLY BEFORE ACCEPTING. If the liner is damaged, refuse it and notify us immediately. IF THE LINER IS DAMAGED AND YOU SIGN FOR IT, YOU WILL BE RESPONSIBLE FOR FILING THE FREIGHT CLAIM WITH THE CARRIER, NO EXCEPTIONS!
Hazmat Ground Shipping:
All orders shipping via Hazmat Ground MUST be signed for.
TN Residents- All purchases made in the state of Tennesse must pay Tennessee sales tax.